FAQ
Do you make all of the jewelry you sell?
Yes, I do. I work out of my home studio and have been known to take over other areas of the house, including the kitchen and garage.
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Where do you come up with the names for your designs?
If you've seen my jewelry at an art show, you may notice I have named all of my designs. I just can't bring myself to put stock numbers on them because it feels so impersonal. When a piece is completed I sit at my desk with a big book of names and look through it until I find a name that feels right for the piece.
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How can I clean my jewelry?
Body oils and moisturizers can build up on jewelry and I recommend either wiping your jewelry with a cloth dampened with water or gently washing it with mild soap and water. I sometimes use an old toothbrush to get in the tight spaces. Then pat it dry with a soft cloth.
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How do I remove unwanted tarnish?
Many of my designs have been oxidized to obtain a unique patina and they should never be dipped into liquid tarnish removers. To remove unwanted tarnish I recommend using a polishing cloth made for cleaning jewelry. I use the Sunshine brand yellow polishing cloth.
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Is there a way to prevent tarnish?
Sulfur compounds in our environment cause tarnish and storing jewelry with anti-tarnish products helps keep silver free from tarnish. I have had some pieces of jewelry remain virtually tarnish free for years by storing them with anti-tarnish tabs/strips inside an airtight container. I use the ones made by the Intercept Silver and Jewelry Care Company. If you were wondering why I included a small black square of plastic-like material with your order, that's an anti-tarnish tab!
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Hey Anne, why is your business called Lucky Dog Jewelry?
The answer to that question can be found on the about page :-)
Returns & Exchanges
You may return any eligible item within 30 days of delivery. I highly recommended you obtain a tracking number when returning items; unfortunately returns lost in shipping cannot be refunded. If you received a gift and would like a return or exchange and it's outside of the 30 day window, please contact me and I will do my best to accommodate you. For Christmas shopping, returns are extended until January 31st. All clearance items are final sale and not eligible for returns.
Privacy
I will never ever share or sell your contact information, I hate spam!
Security
If you purchase from me at an art festival, I use Square to process credit card payments and Square does not share your credit card number with me. For online orders, I have a shop on Amazon and Etsy and they do not share your credit card information with me.
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Repairs
I use quality materials in my designs but if something breaks I want to fix it for you. If your jewelry breaks due to a faulty component, please contact me and send the piece back and I will complete the repair at no additional cost. On the other hand, if you happen to accidentally break your jewelry I will still be able to fix it for you but must charge a nominal repair fee. Please send me an email me to inquire about any repairs.
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